You can cancel an unpaid order yourself within 5 minutes of placing it. After that, or once it's paid, contact us and we'll help if the order hasn't been dispatched.
If an item arrives damaged, faulty or not as described, tell us within 48 hours of receiving it, with photos if you can. We'll replace it or refund you.
For hygiene reasons, opened or used perfumes, cosmetics and beauty products can't be returned unless they are faulty. Other items can be returned within 7 days if unused, in original condition and packaging.
Approved refunds are paid back to the M-Pesa number you paid from, normally within 7 working days. Nothing in these Terms limits your rights under the Consumer Protection Act, 2012.